# Never miss a guest inquiry or booking opportunity

Every missed call, delayed response or unanswered inquiry puts your revenue at risk. 75% of guests say they would likely choose another venue if they can’t get through to yours ([ROLLER 2026 Pulse Report](https://www.roller.software/2026-pulse-report)).

ROLLER’s Guest Experience Agent answers every guest inquiry instantly, from pricing and availability to bookings, over the phone and voice and chat on your website. No opportunity goes unanswered.

## Trusted by over 3,000 venues worldwide

[Request a demo](https://www.roller.software/get-started/)

## Understand guest demand and improve your experience

Every interaction is captured, giving you visibility into guest demand, common questions, and where friction may exist in your venue.

This helps you spot missed opportunities, identify what to improve, and make better decisions to grow your business over time.

## Frequently Asked Questions

### What is ROLLER’s Guest Experience Agent?
Guest Experience Agent is an AI-powered guest agent built into ROLLER that handles guest inquiries across phone, chat. It answers questions, manages bookings, and helps guests complete their requests without needing a team member to step in.

### What types of guest questions can it handle?
Guest Experience Agent can handle the most common inquiries your team receives, including availability, pricing, party bookings, opening hours, and booking changes. It can also create and update bookings in real time.

### Can it take bookings and process changes?
Yes. Guest Experience Agent can create bookings, update reservations, and handle common requests during the conversation, helping turn inquiries into confirmed bookings without manual intervention.

### Is Guest Experience Agent available 24/7?
Yes. It responds to guest inquiries at any time of day across phone, chat, and email, so you never miss an opportunity, even outside operating hours.

### How does it know my venue’s availability and products?
Guest Experience Agent is built directly into ROLLER and works from your live booking data. It understands your products, schedules, and policies, so responses are accurate and up to date.

### What happens if a guest needs to speak to a person?
The conversation is handed off to your team with full context, so your staff can pick up where the interaction left off without the guest needing to repeat themselves.

### Can I control how it communicates with guests?
Yes. You can configure the tone of voice and responses to match your brand, ensuring every interaction feels consistent with how your team communicates.

### Can it handle multiple conversations at the same time?
Yes. Guest Experience Agent can manage multiple inquiries simultaneously across channels, ensuring every guest gets a response without overloading your team.

### How do I get started with Guest Experience Agent?
You can request a demo or join the waitlist to learn more. Our team will help you get set up and ensure it’s configured to match your venue’s operations.