ROLLER SUPPORT
We’re here for you 24/7
When you partner with ROLLER, you get access to 24/7 global support from a highly experienced team of specialists. When your system is mission-critical, you can’t afford downtime, and neither can we.
99.99%
App uptime
95%
Customer satisfaction score
60 seconds
Average call response time
Submit a support request
Visit our Help Center to submit a request to our team. Please include details and screenshots to help us assist you faster.
24/7 phone support
For urgent matters needing immediate assistance, speak directly with one of our friendly support experts.
Self-service resources
Explore how-to guides, training videos, and troubleshooting tips any time at support.roller.software.
"It wasn’t just about setting up the system; it was about building it right. ROLLER’s insights made all the difference. I wasn’t just learning how to click the buttons—I was learning the best way to run a ticketing system."
James Wilson
Executive Director, Aquatarium
Peace of mind
Built for reliability and security
We know your venue depends on ROLLER every day. That’s why we’ve built a platform you can rely on, with robust infrastructure, enterprise-grade security, and a team dedicated to keeping everything running smoothly.
99.99% app uptime
Our cloud-based platform handles demand highs and lows, so your team and guests can count on us anytime.
SOC 2 certified
We take data privacy seriously, with independently audited security practices and protocols in place.
PCI DSS compliance
Your payment data is protected by global payment security standards to keep transactions safe.
Global 24/7 support
No matter where you are or whatever hours you keep, our friendly team is here to help you succeed.
ROLLER Support FAQ
What are your support hours?
Our global ROLLER support team is available 24/7, every day of the year, even on nights, holidays, and weekends, so you can get help whenever you need it.
How do I get help fast?
For urgent issues, call one of our 24/7 support lines.
- Americas: +1 855 939 3313
- Europe: +44 808 258 0167
- Asia Pacific: +61 3 8592 6384
For general questions or less urgent requests, submit a ticket through the Help Center.
What can the ROLLER support team help with?
Our team is equipped to handle everything from technical troubleshooting to system configuration, payments, hardware integrations, reporting, and more.
How long does it take to get a response?
We prioritize every request based on urgency and impact. For mission-critical issues, expect rapid escalation and resolution - phone calls are answered in 60 seconds or less.
Is there a status page for outages or maintenance?
Yes, visit the ROLLER status page to see real-time updates on outages, performance, and planned maintenance.
Does ROLLER Support offer training and onboarding help?
Yes. ROLLER provides onboarding support to help you get started, including step-by-step guidance and access to training resources. You’ll also find how-to videos, setup guides, and documentation in the ROLLER Help Center to support ongoing staff training.
What happens if there's a system outage?
In the rare event of an outage, you can check the ROLLER status page for real-time updates on platform performance and scheduled maintenance. Critical issues are prioritized by our 24/7 support team.
Get more from your venue management system
ROLLER helps venues boost conversions and drive more revenue by making it easier for guests to book. Our streamlined online checkout removes unnecessary clicks and reduces friction, creating a faster, smoother guest experience from start to finish.